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XLScheduler views the scheduling process as cyclic, where the
schedule can be refined gradually for each iteration to make
the optimal schedule. Hold the mouse over each step to view
additional information:
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Hold the mouse over each step to view additional information.
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Corrective actions
Possibility to take corrective actions to increase agent efficiency,
changes to the staff and changes to the technical settings to make a
better schedule.
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Historic Data
Data is loaded from the switch for each skill group as a basis for the
calculation of agent need.
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Traffic Forecast
A traffic forecast is calculated on quarter of an hour level
based on normal weekdays and special days.
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Number of agents needed
Target number of agents needed to handle call traffic at
a specific service level is calculated.
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Planning and Optimization
A schedule is created automatically based on the target
number of agents needed.
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Fine tune and adjust
Manual fine tuning and adjusting of the schedule done
in a graphical interface
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Print and post schedules
Post schedules on the web and print out schedules to
hand out to the personnel.
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Management reports
Analysis tool pack for the call traffic, adherence and
efficiency of the personnel and estimated costs.
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A new planning period
Start a new planning period with the improved settings to
achieve a better schedule
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Product line:
- XLScheduler XP Full version - for optimized automatic planning
- XLScheduler XP Light version - for small businesses
- Call Traffic reports - for analyzing data from the switch
- Operator report - to view operator adherence and occupancy
- Web module - for employees to make requests for time off and view schedules
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